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need to get in touch with us?

We would love to hear from you! Email us at info@islandcowgirl.com or you may phone our store at 714-580-9909.

 

when will my order ship?

Most orders ship within 1-2 business days. Special orders or requests will take longer. We will email you a tracking number when it is sent so you know it is on its way. Depending on where you live you should receive most orders within 5-7 business days...sometimes earlier.

 

can I return or exchange my item?

Although we know you will LOVE your unique handcrafted Island Cowgirl Jewelry, we will be happy to accept returns or exchanges within 21 days of shipment. All returns must be in original condition and not worn. (Special, custom orders and sale items are not returnable.) To return an item please download our return form HERE and follow the instructions on the form.

 

how can i get an item repaired?

We understand that you LOVE your designer, handcrafted Island Cowgirl Jewelry...and never take it off! If it is in need of repair we would be happy to help you with that. Repair services for damaged & worn jewelry will vary. Typically we charge $10 for leather restringing...and everything else is on a case by case basis. We will phone you and let you know how much your repair will cost. 

Please allow 3-5 weeks for repair. (We know you miss your jewelry but please do not call us after 4 days and ask where your repair is. Remember, typically it takes a week to get to us, a week to get back to you, and we need time to put it in the schedule depending on what needs to be done. )

You may download our repair form HERE.

 

can I get something customized or in a different size?

We try to do our best to make our customers happy! A lot of times we can customize or handcraft our jewelry according to style or size...the best way to find out if this is possible on a particular piece is to phone our studio to discuss your special request. Our studio number is 714-963-6200.

 

what is Island Cowgirl made of?

Island Cowgirl Jewelry is made from lots of love, a lot of inspiration and a little bit of magic. We hand carve each original design in our studio right here in Huntington Beach, California. It is then cast using the ancient art of lost wax casting. Each piece is comprised of combination of sterling plated, silver filled or sterling silver components. We only use semi-precious stones and recycled metals.


how do I clean or care for my Island Cowgirl Jewelry?

We recommend cleaning our silver jewelry with a soft polishing cloth. We sell them here if you would like to purchase one! Please do not use commercial Silver Dip as it will remove all of the words/details of the piece.


Also please do not wear the our leather pieces in the water. Water can make it age, weaken, discolor and mold. To keep it strong and beautiful it is best if it remains dry.

how cute is your dog?

Oh, we knew you were going to ask this question. He is cute...unbearably cute. Traffic stopping cute. Although, I do catch him practicing in front of the mirror so he has become really, really good at it.

 

is the dog on your website a stuffed animal?

No, although many children think he is. He is a real dog actually. An Old English Sheepdog...and his name is Nigel...also known as Nigel-licious. He is part of the Island Cowgirl team. He is very proficient at tearing up boxes, stealing shoes and drawing customers into the store. Also, if your order was packed wrong...we always blame it on him.

 

what kind of horse is sunny-bunny?

Heather's horse is a Gypsy Vanner, originally brought over from Wales with his mom when he was only 5 months old. He is very handsome and he knows it...his one blue eye is a big hit with the ladies and he knows how to work it to get extra carrots.

The Gypsy Vanner is a small draft horse that was originally bred pull carts for Gypsys in Wales...so he is very broad and strong. Or as Heather puts it..."ten pounds of sugar in a five pound bag". We also think he is part Golden Retriever as he follows her around like a puppy dog. They are gentle, sweet & kind but will he will mug you for a carrot...so consider yourself warned.